One of the key learning points in my book, The Newsmaker is, Forgive Frequently, The power of the second chance. “Forgiveness is not about forgetting, but about letting go. When we extend second chances, we enhance our ability to influence others, which only increases our leadership potential.”Read More
I am excited to be starting a new, eight-part series called The Difference-Maker Leader. We’ll be looking at what that means, why it’s important to your success, and how you can achieve it…how YOU can be a difference-maker leader.
The first trait of being an effective Difference-Maker Leader is:Read More
Last week we discussed how to identify and pursue your True North. This week’s post will help you find people who will make sure you will get there.
The second principle we’ll look at on our journey to becoming a difference-maker leader is the concept of enlisting the aid of a personal board of directors.Read More
The comfort zone is perhaps the most dangerous place for a leader. It’s the place where dreams die. It’s the place where nothing changes. Sure, there are perks to the comfort zone: fewer headaches, less risk, and no heart-stopping moments of panic. But there’s also no growth. A difference-maker leader does not spring from the comfort zone, but is borne by trial and error, risk and reward.Read More
Your story is unique. It’s comprised of many thousands of stories that weave together to make you who you are. Your stories define your success, your reputation, your ambition, and your self-esteem.Read More
In a recent talk to 500 business leaders I began with a statement about the hospitality industry I consider a basic principle of service, “The guest experience will never exceed the team member experience”. If we expect our people to deliver a quality service, product, or experience for our guests we must first, as leaders, deliver a quality experience for our team. Yet, this concept seems to escape many leaders around the world expect for the true Difference-Maker Leader.