In a world obsessed with being heard we find ourselves surrounded by multiple streams of communication every waking moment. The bombardment of words into our mind is nonstop. Written, spoken, or sung we are encircled by words. They express our thoughts and feelings and impact our behavior.Read More
Burnout. At some point in our life we will all face periods of burnout. The sad reality is we rarely recognize when we are in burnout mode until it is too late. By then the damage has been done. An extended period of burnout creates “purpose creep”, which is the slow drift away from our center to a place of frustration and disengagement.
As leaders at work, in our community, or in our home we should realize each day we have a choice to make. The choice, as with many choices in life, is simple yet not always easy to execute. We must choose today the storyline of our day.
In a recent talk to 500 business leaders I began with a statement about the hospitality industry I consider a basic principle of service, “The guest experience will never exceed the team member experience”. If we expect our people to deliver a quality service, product, or experience for our guests we must first, as leaders, deliver a quality experience for our team. Yet, this concept seems to escape many leaders around the world expect for the true Difference-Maker Leader.