Posts in #TheDifferenceMaker

One of the key learning points in my book, The Newsmaker is, Forgive Frequently, The power of the second chance. “Forgiveness is not about forgetting, but about letting go. When we extend second chances, we enhance our ability to influence others, which only increases our leadership potential.”

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The Difference-Maker Leader #3: In the Arena

The comfort zone is perhaps the most dangerous place for a leader. It’s the place where dreams die. It’s the place where nothing changes. Sure, there are perks to the comfort zone: fewer headaches, less risk, and no heart-stopping moments of panic. But there’s also no growth. A difference-maker leader does not spring from the comfort zone, but is borne by trial and error, risk and reward.

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The Difference-Maker Leader #5 - Lead with Love

In a recent talk to 500 business leaders I began with a statement about the hospitality industry I consider a basic principle of service, “The guest experience will never exceed the team member experience”. If we expect our people to deliver a quality service, product, or experience for our guests we must first, as leaders, deliver a quality experience for our team. Yet, this concept seems to escape many leaders around the world expect for the true Difference-Maker Leader.

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